Delivery

At Evergreenau, we aim to provide a seamless delivery experience for all our customers. Below, you will find information regarding our shipping policies, delivery times, and related FAQs to help ensure your order arrives safely and on time.

1. Shipping Methods & Charges

We offer several shipping options depending on your location and the size of your order:

  • Standard Shipping: Typically delivered within 3-7 business days.
  • Express Shipping: Typically delivered within 1-3 business days.

Shipping charges are calculated based on the total weight and dimensions of your order, as well as your delivery address. The final shipping cost will be displayed at checkout before you complete your purchase.

2. Order Processing Time

  • Orders are processed and dispatched from our warehouse within 1-2 business days of payment confirmation.
  • You will receive a confirmation email with your tracking information once your order has been shipped.
  • Please note that processing times may be extended during high-demand periods or promotional events.

3. Delivery Areas

We currently deliver to addresses within Australia only. Unfortunately, we do not ship to P.O. boxes or international destinations at this time.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment directly on the carrier’s website for real-time updates on your delivery status.

5. Delivery Timeframes

Estimated delivery times vary depending on your location and chosen shipping method:

  • Metro Areas: Standard Shipping: 3-5 business days | Express Shipping: 1-2 business days
  • Regional Areas: Standard Shipping: 5-7 business days | Express Shipping: 2-4 business days
  • Remote Areas: Standard Shipping: 7-10 business days | Express Shipping: 3-5 business days

Please note that delivery times are estimates and may be subject to delays due to weather conditions, public holidays, or other unforeseen circumstances.

6. Missed Deliveries & Redelivery

If no one is available to receive your order at the time of delivery, the carrier may leave a card with instructions for redelivery or collection from a local facility. Please follow the instructions provided to arrange a new delivery time.

7. Damaged or Missing Items

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order arrives damaged or if items are missing, please contact our customer service team within 48 hours of receiving the delivery. We will work with you to resolve the issue as quickly as possible.

8. Contact Us for Delivery Assistance

If you have any questions about your delivery, need to update your shipping address, or require further assistance, please reach out to our support team:

  • Email: info@evergreenau.com.au
  • Phone: 61 416 887 323
  • Address: Evergreenau Pty Ltd, 13 RAINSFORD AVE CROYDON PARK, SA 5008, Australia

Thank you for choosing Evergreenau. We look forward to serving you and ensuring a smooth delivery experience every time!